Privacy Policy

Welcome to the KS4PharmaNet App (the “App”), This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you use our App to order medicines, consult healthcare professionals, schedule diagnostic tests, or access related healthcare services (collectively, the “Services”).

By accessing or using the App, you confirm that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

This policy is published in compliance with:

• Section 43A of the Information Technology Act, 2000
• Rule 4 of the Information Technology (SPDI) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDPA 2023)
• Information Technology (Intermediaries Guidelines) Rules, 2021

A. Information You Provide Directly

When you register or use the App, we collect:

You provide this information voluntarily. Without it, you may not be able to use key features of the App.

B. Information Collected Automatically

We use your data for the following purposes:

• Service Delivery
• Process and deliver medicine orders+1
• Verify prescriptions with registered medical practitioners
• Schedule and conduct diagnostic tests.
• Facilitate doctor consultations
• Account & Platform Management
• Create and maintain your account
• Verify identity via OTP
• Enable secure login and password recovery.
• Payment Processing
• Process payments through gateways/partners
• Handle billing, refunds, and transaction records.
• Communication
• Send order updates, delivery tracking, OTPs
• Contact you for query resolution, feedback, follow-ups.
• Notify about promotions (with opt-in consent)
• Improvement & Analytics
• Analyze usage trends, build recommendation engines
• Improve App features, algorithms, and user experience.
• Conduct quality audits and R&D
• Legal & Safety Compliance
• Comply with laws, court orders, regulatory requirements
• Prevent fraud, cyber incidents, and safety threats.
• Protect rights, property, and safety of users/public
• Marketing (with consent)
• Send promotional offers, health tips, new product alerts
• Personalized advertisements based on preferences

We do not sell your personal data. We share information only as described below, ensuring third parties follow equivalent data protection standards:

We implement robust safeguards to protect your information:

As a Data Principal, you have the right to:

• We retain your data only as long as necessary for the purpose collected
• Sensitive health data is anonymized/deleted when no longer needed
• We may retain anonymized/aggregated data indefinitely for analytics
• Uninstalling the App does not delete your account data

Standard retention periods:

• The App is not for users under 18 years of age+1
• If we discover data from a minor, we will delete it promptly
• Parents/guardians should contact us at ks4pharmanet@gmail.com to request deletion

The App may link to external websites (e.g., partner labs, payment pages). We are not responsible for their privacy practices. Review their policies before sharing data.

• We use cookies to personalize experience, analyze usage, and serve ads
• You can block cookies via browser settings, but some features may not work
• Third-party SDKs (e.g., payment gateways) may collect device data

• We may update this policy periodically
• Continued use after changes = acceptance of new terms
• We will notify significant changes via App notification or email

For questions, grievances, or data requests:

Grievance Officer
Name: Sanjay Kumar Singh
Address: Shop No. 18, UGF Paramount, Cross Gate, Money Mounta, Plot 94 & 98, Saraswati Puram, Raebareli Road, Lucknow – 226014.
Email: ks4pharmanet@gmail.com
Phone: 9005606607

We will resolve grievances within 30 days.

• The App does not provide medical advice – consult registered practitioners
• We are not liable for third-party actions (pharmacies, doctors, labs).
• You assume risk for internet use and data shared voluntarily

You agree to indemnify Simba Biotech for losses arising from:

• Your unauthorized disclosure of third-party data
• Violation of this policy
• Disputes with third-party platforms linked from the App

This policy is governed by Indian law. Disputes are subject to courts in Lucknow – Uttar Pradesh.